Your Rights at a Glance

As a passenger you are entitled to:

• see the official list of fares in the taxi
• have the meter displayed and running for the duration of the journey
• ask for a printed receipt
• pay by cash or card where the taxi shows card acceptance
• have the driver carry sufficient change to give you up to €20
• make a complaint in the event of a dispute

Official Fares in 2026

Tariffs for taxi journeys are determined by the metropolitan authorities for taxis licensed in the area. They run from 19 January 2026 to 17 January 2027 and can be read on the AMB taxi fares 2026 page.

There are two rates of charge:

Both have a base fare of €2.80 plus €1.35 per kilometre (day) or €1.66 per kilometre (night). Waiting time costs €27.75 per hour.

Extra Charges You May be Asked to Pay

Some journeys have a fixed additional charge when applicable:

• Airport pickup or drop-off: €4.60
• Cruise terminal at Moll Adossat: €4.60
• Vehicle with 5 to 8 passengers: €4.60
• Trips that start at Sants station: €2.55
• Special nights: €4.60

A journey that starts at the airport has a minimum fare of €21. A fixed fare of €46 applies between the airport and Moll Adossat with all additional charges included. If a driver asks for a charge that is not on the list then ask why.

The Meter and the Fare Sticker

The taximeter has to be visible in the car and the driver must switch it on at the start of the journey and switch it off at the end.

The city fares are printed on a sticker in the rear window. Read this when you get in the car and check it against the meter. It takes only a moment. The meter is only switched on if the driver refuses to activate it.

Your Right to a Receipt

A receipt is a valuable source of protection. The official taxi body recommends that you always request a printed receipt showing:

• The price of the journey
• The start and end points
• The date of the journey
• The tax number of the licence holder
• The taxi licence number
• The vehicle plate number

You will need this receipt to make a complaint or to recover a lost item or claim a travel expense. Check that the price is correct before you get out of the car.

Your Right to Pay by Cash or Card

You can pay by cash and the driver must give you at least €20 change. You should avoid giving a large note for a small fare.

You can also pay by card where the taxi shows that it accepts cards. Make sure to see the sticker and ask before you start the journey. Some drivers accept payment by phone as well. See the AMB payment page for the official policy.

Fixed Fares and Pre-Booked Rides

Some journeys have a fixed fare. You agree to the fare before you start the journey, avoiding meter-related disputes. They are useful for the majority of long-distance journeys such as those from the airport.

Go BCN Taxi offers a fixed fare from the airport to the city centre starting at €34. You will also receive an official receipt. For more information, please visit the private transfer Barcelona page.

What To Do If You Think You Were Overcharged

Remain calm and most issues are caused simply by misunderstanding. Follow these steps:

1. Check the meter and the fare sticker
2. Ask the driver to explain each charge
3. Look at the list of additional charges
4. Ask for a printed receipt
5. Write down the licence number and the time and route
6. Take a photo of the receipt

If the driver explains the charge and it is correct then you can proceed. If something is still wrong you should make a complaint. A clear record will give you the best chance of success.

How To Make an Official Complaint

The metropolitan taxi body is responsible for processing complaints. You can read the procedure at AMB complaints page. Here is a summary of the process.

You must attach the driver receipt to your complaint. It must show the licence number and tax number and plate number and price and date.

There are two ways to submit it:

• Online: you will need a digital certificate or a mobile ID from Catalonia
• By mail: you can download the form fill it in and sign it and post it

Visitors tend to use the mail system as the AMB contact page also lists an email for complaints sancionsimet@amb.cat. Make sure to retain a copy of everything you send.

Tips to Avoid Problems

A few simple habits will prevent most issues occurring

• Use a taxi rank or a reliable booked service
• Ask the driver about the price or payment method before you go
• Watch that the meter starts at the correct amount
• Check your receipt before you step out
• Keep small notes and a card as a backup

Most drivers are fair and helpful. A little care goes a long way to avoid issues on every ride.

For more information about Barcelona taxi passenger protection, you can also explore our website.

Why Choose Go BCN Taxi

always uses the prices set by the local authorities. You will pay the same prices as local residents. You will receive an official receipt on every journey and the app displays the driver's details and the car plate number.

You can pay by cash or card or bank transfer or online. Apple Pay and Google Pay are also accepted. Drivers monitor your flight on airport journeys so your pickup is always on time. Learn more about our private transfer Barcelona service for transfers to hotels and offices.

FAQs

Conclusion

Knowing your rights always helps to make a journey easier.If something goes wrong make sure to retain your evidence and make a complaint.For a clear and fair journey book with the Taxi team. You will always know the price and the payment method before you start.